How Regal Wings
Books Airfare
The Booking Process
Regal Wings handles all the complexity of airfare sourcing and ticketing. Here's exactly how a booking flows from inquiry to issued ticket:
- 1Advisor Submits a Quote RequestComplete the quote request form with client details, travel dates, origin/destination, preferred cabin, and any special requirements.
- 2Regal Wings Sources OptionsOur Air Specialist searches GDS systems and private airline contracts to find the best available fares — published, NET, and negotiated.
- 3Quote Delivered to AdvisorYou receive a detailed quote with all relevant fare information, rules, commission details, and upsell opportunities. Review and share with your client.
- 4Advisor Approves & ConfirmsOnce your client is ready to proceed, confirm the booking. At this point, full payment is required to issue the ticket.
- 5Regal Wings Tickets & DeliversWe issue the ticket, send the full itinerary confirmation, add frequent flyer numbers, and note any special requests with the airline.
Proactive Itinerary Management
Regal Wings doesn't just book and disappear. Our team proactively monitors your clients' itineraries for schedule changes, cancellations, and disruptions.
- We are notified of schedule changes and cancellations as they happen
- If a change impacts the itinerary, your Regal Wings specialist will reach out proactively
- For significant disruptions within 24–48 hours of departure, the Emergency Line takes over
The Regal Wings Emergency Line
24/7 IN-TRIP SUPPORT
212-444-9942
For disruptions within 24–48 hrs of departure
Q: When should I call vs. speaking to a gate agent?
A: If your flight is within 24–48 hours and there's an issue like a delay or cancellation, contact our emergency team. At the airport, speak with the gate agent AND call us simultaneously — both channels give the best chance of resolution.
Q: What is 'airport control'?
A: Once your client has checked in for their flight, control transfers to the airline. We recommend clients wait to check in until they are on their way to the airport — this lets our team retain full control and assist more effectively.
Q: What can the emergency line handle?
A: Rebooking flights, missed connections, alternative routing, and real-time communication with the airline on your client's behalf.
Q: What can the emergency line NOT handle?
A: Weather-related delays are controlled by the airline and FAA. In these cases, the gate agent has the most immediate tools, but we will still support in every way we can.
Real-World Scenarios
SCENARIO
Missed Connection Due to Delay
A client flies New York to Paris via London. The New York leg is delayed, threatening the connection. Our team immediately sources alternative routing, secures the next available flight, and sends updated details — all before the client lands in London.
SCENARIO
Flight Cancellation on Day of Travel
A client's Miami-Tokyo flight is cancelled hours before departure due to mechanical issues. Regal Wings receives the cancellation alert, begins searching alternatives, and has a rebooked itinerary ready when the client calls.
SCENARIO
Weather-Related Delay
A client's Chicago-Rome flight is delayed indefinitely. Our team monitors the situation, communicates with the airline to explore alternatives, and keeps the client updated while coordinating with the gate agent.