Award Travel for Clients
Your Launchpad
Quick Reference Guide
Keep this table bookmarked. It covers the most common questions advisors face when booking air through Regal Wings.
| TOPIC | KEY FACT / ANSWER |
|---|---|
| Ticketing deadline (domestic) | Within 24 hours of reservation — or booking auto-cancels |
| Ticketing deadline (international) | Within 72 hours of reservation — confirm fare rules for exceptions |
| Payment method | Credit card required; must be authorized before ticketing |
| Commission rate (published) | 5–8% on base fare + carrier-imposed fees |
| Commission rate (net/markup) | Markup-based — advisor retains full margin at point of sale |
| Group booking minimum | 10+ passengers qualify for group pricing |
| Emergency / IRROPS line | 212-444-9942 (24/7 Air Concierge) |
| Quote turnaround time | Standard: 4 business hours | Groups: 48 hours |
| Seat selection fees | Varies by carrier and cabin — $0 to $200+ for preferred seats |
| Award ticket service fee | $75–$150 flat fee, 100% retained by advisor |
Contacts Directory
Know who to contact and when. Getting to the right person faster means better outcomes for your clients.
BOOK / QUOTE A FLIGHT
Advisor Portal (Self-Service)
regalwings.com/quote — 24/7 access — fastest route for standard requests
GROUP TRAVEL
Groups Team
groups@regalwings.com — 10+ passengers; allow 48-hour turnaround
24/7 EMERGENCY / IRROPS
Air Concierge Line
212-444-9942 — Active travel disruptions only — use portal for non-urgent changes
INVOICING / QUESTIONS
Advisor Accounting
accounting@regalwings.com — Payment issues, statements, and host agency coordination
ADVISOR SUCCESS MANAGER
Regal Wings Team
hello@regalwings.com — Escalations, strategic guidance, and special handling
MARKETING & CO-BRANDING
Marketing Team
marketing@regalwings.com — Co-branded assets, social content library, campaign approvals
Continuing Education
Your Regal Wings certification opens doors — and staying current keeps them open. Here's what's available after you complete Module 08.
QUARTERLY WEBINAR
Air Trends & New Routes
Live update on carrier news, new routes, and seasonal pricing. Q&A with a Regal Wings specialist. 60 minutes.
ON DEMAND
Award Travel for Clients
Understanding loyalty programs, redemption strategies, and when to recommend award bookings vs. paid fares.
ON DEMAND
Luxury Cabin Selling
How to present and close business and first class bookings. Includes objection handling scripts and case studies.
ANNUAL
Advisor Certification Renewal
Complete a 20-question assessment to renew your Regal Wings Certified Advisor badge. Available in Q4 each year.
RESOURCE
Airline Profile Library
One-pagers on major airline policies, fee structures, elite benefits, and best use cases. Updated quarterly.
Next Steps
You've completed the Training Academy. Put it into practice:
Downloads